FREE Shipping on Orders $250+

Shipping & Delivery Policy


Policies > Shipping & Delivery

 

*Orders with mismatched billing & shipping address are likely to be canceled. Please check your email constantly to watch your order status.

Q. Where do you ship?

We ship orders to all US States, including US Territories, Alaska, and Hawaii. For questions about shipping address, please contact cuchen@cuchenus.com

 

 

Q. How long does delivery take?

Items are generally shipped within 3 business days following order confirmation. Please allow up to 2~3 additional days for rural zip codes, high season, holidays, and sale events. You will receive a shipping confirmation email as soon as we ship your order.

 

 

Q. What are shipping and handling costs?

Shipping costs vary by weight and destination.

 

 

Q. How can I track my order?

As soon as we ship your order, we will send you an email with the tracking number information. It may take up to 24 hours before tracking information is updated.

Some Rice Cooker items (heavy in weight) are signature required upon delivery to ensure the delivery.

 

 

Q. Can I expedite shipping?

Please contact cuchen@cuchenus.com for special shipping needs.