Policies > Shipping & Delivery
*Orders with mismatched billing & shipping address are likely to be canceled. Please check your email constantly to watch your order status.
Q. Where do you ship?
We ship to all US States, including US Territories, Alaska, and Hawaii. For questions about shipping address, shipping to Canada, etc., please contact firstname.lastname@example.org
Q. Can I expedite shipping?
Please contact email@example.com for special shipping needs.
Q. Can I pick up my order and not pay the shipping fee?
Updated 10/14/2020: We are temporarily suspending pickup orders due to COVID-19 protocols.
We offer pickup in Los Angeles, California 90001 from Monday to Friday 8:00am-4:30pm. An order must be purchased online or over the phone before visiting for pickup. The billing address of your credit card must be California. The California state tax 9.5% will be added on all pick-up orders.
Pickup location and instructions will be emailed after the order is placed and ready.
Q. How long does delivery take?
Items are generally shipped within 3 business days following order confirmation. Please allow up to 2~3 additional days for rural zip codes, high season, holidays, and sale events. You will receive a shipping confirmation email as soon as we ship your order.
- USPS First Class (1-3 business days from the date of shipping confirmation)
- USPS Priority Mail (1-3 business days from the date of shipping confirmation)
- UPS Ground with Signature Required Option (1-6 business days depending on the destination—see the map below)
Q. What are shipping and handling costs?
Shipping costs vary by weight and destination. They are available at checkout page. Shipping fee for Hawaii and Alaska are higher than other states. Any site-wide free shipping offer does not apply to Hawaii and Alaska.
Q. How can I track my order?
As soon as we ship your order, we will send you an email with the tracking number information. It may take up to 24 hours before tracking information is updated.
To prevent package thefts, rice cooker items are shipped via UPS signature required delivery. For a signature required delivery, a person must be present to receive the package at the time of delivery. If no one is present, UPS will usually leave a notice of re-delivery schedule or pick-up location. Please track your order by provided tracking number online or contact UPS at (800) 742-5877 for delivery assistance.